Careers

Manage a team of 25-30 members
Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable compliance requirements.
Provide subject matter expertise to QC Analysts in the team
Review reports on a daily basis and provide constructive feedback
Ensure training needs of subordinates are met
Adjust to the needs of meeting SLA under supervision of Manager
Communicate all process and client changes to direct reports within specific timelines and keep record for such updates
Knowledge of Speciality billing with experience in Transplant/Gift Of Life/Organ Procurement billing and follow-up, identify the right changes and billing the same to the specific Organ procurement will be added advantage

Monitor, identify and resolve performance/behavior/attendance issues
Monitor and take action on personnel and disciplinary issues
Successfully complete all client related training and keep record of the same
Resolve escalated customer issues and CAPA to be taken
Hold team briefings on a daily basis with the team (Max of 15 mins)
Escalate performance related issues with respect to assigned team members to Managers on a timely manner (PIP)

Graduates / Diploma holders with excellent communication skills
Minimum 5 years of experience in US Healthcare AR Domain
Should have good knowledge of Hospital / Physician Billing, AR Follow Ups, Denial Management
Good Client coordination skills
Good knowledge in MS Office, Data Analysis & report generations
Good people management skills
Should be willing to Work-From-Office and work in US time zones