Does not Insult Other RCM Providers: Those who speak well of other RCM providers reflect integrity and character. Trying to earn your business through knowledge and service is the best way to cultivate a long-term relationship.
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Let’s face it, it’s easy to get distracted or sucked into the monotony of what we do when our jobs are often so routine. Our work is critical to sustaining our organizations. The tasks we do have an ROI attached directly to them. What are a few things that can be done to increase productivity?
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A few key tasks can help reduce no-shows and gaps in schedules. If you do these correctly, you’ll see volumes increase dramatically.
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Pilot Program: Do they offer a free pilot program where you, the client, can take them for a test drive with no strings attached for a certain period of time?
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The Art of Engagement
3 Ideas to Fuel Employee Engagement

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Backlogs: Is your A/R building a backlog? Are claims not getting out the door in a timely manner? Are your team members able to follow-up on every account at least every 30 days?
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A/R Aging > 90 Days: Is your total A/R Aging > 90 Days greater than 15%? of that A/R Aging > 90, is more than 50% concentrated to 1 or 2 single payers? If so, within those payers is it a few major modalities that are the culprit? Within those modalities what procedures specifically make up the majority of your aging? Whatever is broken can be fixed.
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Coding Backlogs: Is your DNFC (Discharged Not Final Coded) < 0.5 Days of Revenue? Do you have a Coding Bench to fall back on by enlisting the help of an outsourced overflow vendor during times of high volume? Do you utilize Computer Assisted Coding (CAC) as a way to help guide the coding process?
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Missed Procedures: Are your coding audits revealing missed procedures? Do you have a Charge Capture reconciliation process in place? Are your key areas reconciling charges? Have you automated the Charge Capture process where Possible? Read More